FAQs

Current turnaround time is about 3-4 weeks. This does not include weekends.

Once you receive a email stating your item has shipped, your item will arrive between 1-5 days depending on type of shipping selected. We will make every effort to ensure your items are delivered on time. However, delivery times may vary due to unforeseen circumstances beyond our control, such as delays in the postal service. Please note that we are not responsible for any delays caused by the postal service and we cannot guarantee delivery dates. Read our full shipping policy here.

Due to the personalized nature of these items, all sales on personalized items are final. Please make sure to closely proofread all spelling, capitalization, and order details before checking out as we are not responsible for these errors. Read our full return policy here.

We do not accept exchanges. If you need a new size or color, you will have to place a new order.

Most of our items run true to size, unless otherwise stated. If you are deciding between two sizes, we recommend sizing up.

Please inspect your order upon reception and contact us within 7 days of reception if the item is defective, damaged, or if you received the wrong item. Read our full return policy here.

Unfortunately, we cannot accept returns on gift cards.

By purchasing from our store, customers acknowledge and agree that we reserve the right to use images of the items they purchase for marketing and promotional purposes, including on our website and social media channels. Such images may include the monogrammed names or initials of the customer's child. Customers understand that these images may be used to showcase our products and services and to promote our business. Customers acknowledge that they will not be entitled to any compensation or royalties in connection with our use of these images. If customers do not wish to have their purchased items' images used for marketing purposes, they must notify us in writing at the time of purchase.